The case of the widow of a retired U.S. Marine Captain trying to get help from Senator Lindsey Graham’s office is developing to be a stain on Graham’s claims as friend of the military. The woman was trying to get assistance after Fort Jackson’s Moncrief Hospital belittled and insulted her as she was looking to resolve a major billing fiasco.
An individual in Graham’s Columbia office apparently lied to the woman, claimed to have sent correspondence on her behalf but would not give her a copy and refused to follow-up promised calls. This dismissive type of attitude to ANY constituent is unacceptable, but all the more in this situation. I have the person’s name but am withholding as details are assembled.
Moncrief Hospital not only exhibited extraordinary management and customer service disgraces, its medical evaluation of the Marine Captain borders on criminal neglect. Visiting the hospital with complaints of bad headaches, not only did the hospital misdiagnose his condition, personnel there didn’t even use the technologies that would have identified the brain cancer that took his life. He passed away in October 2012.
Names and titles of individuals at Moncrief are also known but won’t be published until the information is compiled.
A more thorough examination of this story will be posted soon.